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Mon Espace Verspieren for your employees

The choice of complementary health insurance is a key mission for a HRD. Today, offering good guarantees to your employees is no longer enough: they also expect flawless management and very high-level online services. This is why we have launched our health extranet: Mon Espace Verspieren.

The objective of Mon Espace Verspieren is simple: to make the lives of your employees easier thanks to a simple, practical and accessible customer area.

A modern interface
A modern interface
New regular features
New regular features
 Expert advisers
Expert advisers

We provide an unparalleled level of information to your employees

Most employees do not know the exact amount of expenses covered by their compulsory complementary health insurance. By showing them the expenses that they did not have to pay thanks to the guarantees of their company mutual, we improve their satisfaction and confirm your decision to choose Verspieren.

  • Visualization of the financial breakdown of the reimbursement of health expenditure: part of Social Security, another mutual, Verspieren, and the remainder payable.
  • Visualization of the total amount of reimbursements made to the insured but also directly to health professionals.

We make life easier for your employees

  • Information is better in real time

We send employees an email for each reimbursement and an SMS for significant reimbursements. They can consult the details of the reimbursements on their computer, their tablet and their smartphone, thanks to our application available on the App Store and Play Store.

  • Online membership, to save time

Numerous functions are available online: subscription to the contract through the electronic signature of the membership form and the SEPA mandate, sending of membership documents using the smartphone camera, justification of their exemption from online membership .

  • Important documents: always at hand

Thanks to our version adapted to smartphones and to the Mon Espace Verspieren application available on the App Store and Play Store, your employees can easily download their third-party payment card and their guarantee and service booklet.

  • Personal procedures in complete autonomy

Mon Espace Verspieren allows employees to modify their login details, their personal and bank details whenever they wish. They can also make a request for hospital care which is automatically sent to the hospital concerned.

Mon Espace Verspieren : facilitate complementary health for your employees

We respond to all your employees' requests

Mon Espace Verspieren : We respond to all your employees' requests
  • Interactive online help: it is offered on every page of the customer area. This is the guarantee of an immediate and qualified response.
  • Chat: for a more complete answer, your employees can converse in real time with a Verspieren health expert, thanks to chat (Monday to Friday, 8 a.m. to 6 p.m.).
  • Co-browsing: if your employee wishes, our advisor can take control of their computer remotely to complete the process for them. “Co-browsing” is popular with employees, especially when they sign up to the contract.
  • The interactive visual server: a mobile interface makes it possible to digitize calls made to our Insured Relations department. This service offers an alternative to the "classic" telephone channel and promotes employee autonomy.
  • Classic means: because Mon Espace Verspieren is not aimed only at young people and technophiles, we have kept the classic communication channels: e-mail, telephone and post. Thus, we meet all the expectations of your employees, according to their preferences.

The key figures of our customer service

30.000
questions asked by phone per month
95%
of policyholders satisfied with chat exchanges
400
online help sessions per day